Warranty & Terms

For Cygnus Ultrasonic Thickness Gauges and Cygnus Hatch Sure



  1. Cygnus Instruments Limited (“CYGNUS”) warrants that, subject as set out below, the Products manufactured by it (excluding consumables, batteries, probes, leads, microphones and telescopic extensions) will be free from defects in materials and workmanship for a period of three years from the date of purchase either from CYGNUS or from an Authorised CYGNUS Distributor. Batteries, probes, leads, microphones and telescopic extensions are warranted for 6 months. This warranty is limited to the original Purchaser of the Product and is not transferable. During the warranty period, CYGNUS will repair, replace or refund, at its option, any defective Products at no additional charge, provided that the product is returned by the original Purchaser, shipping prepaid, to CYGNUS or an Authorised CYGNUS Distributor. If shipped by mail or any common carrier, the Purchaser must insure and accept all liability for loss or damage to the Product and must use shipping containers equivalent to the original packaging. Replacement products or parts will be furnished on an exchange basis only. All replaced products or parts become the property of CYGNUS.
  2. Any defects in materials or workmanship must be notified to CYGNUS by the Purchaser within seven days after the discovery of the defect or failure.
  3. Dated proof of purchase must be provided by the Purchaser when requesting warranty work to be performed or making any other claim under this warranty. CYGNUS will not be liable under this warranty unless the total price for the Product was paid by the due date for payment.
  4. This warranty does not extend to any products which have been damaged as a result of, accident, misuse or abuse, natural or personal disaster, service, modification or repair by anyone other than CYGNUS or an Authorised CYGNUS Service Centre, failure to properly store or maintain the Product, negligence, abnormal working conditions, fair wear and tear, or failure to follow the instructions issued by CYGNUS in relation to the Product.
  5. Except as expressly set forth above or in the CYGNUS Terms of Sale, subject to which the Products were purchased, all warranties, conditions or other terms implied by Statute or Common Law are extended to the fullest extent permitted by law.
  6. Except in respect of death or personal injury caused by the negligence of Cygnus, Cygnus shall not be liable to the Purchaser or to any other person by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract for purchase of the Products, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Cygnus, its employees or agents or otherwise) which arise out of or in connection with the supply of the Products or their use or resale by the Purchaser or by any other person. The entire liability of Cygnus under or in connection with the Products shall not exceed the price paid for the Products, except as expressly provided in this warranty.


Terms of Sale

Please click HERE to view or download the document.


Terms of Purchase

Please click HERE to view or download the document.